Patient Resources
Billing, standby requests, and records
Ambulance Billing
Pay your bill, find answers to billing questions, or submit updated insurance information.
Pay Your Bill
You can pay your White Oak EMS ambulance bill online through our secure payment portal, operated by Ambulance Billing Office.
Pay NowBilling FAQ
Answers to common questions about your ambulance bill, charges, and the billing process.
View Billing FAQSubmit Insurance Information
If your insurance claim was denied or your coverage has changed, submit your updated insurance information to Ambulance Billing Office.
Submit Insurance InfoPatient Records
To request patient information, please complete the Authorization for Release of Health Information form. Completed forms must be delivered in person, by postal mail, or by fax — requests cannot be accepted by email.
Download Authorization FormStandby Requests
White Oak EMS is available to provide EMS standby coverage for community events, sporting events, and large gatherings within our service area. Submitting a request early helps us schedule appropriate staffing.
Request Standby CoverageHIPAA Privacy Notice
View the HIPAA Privacy Notice (PDF) →Grievances
To file a complaint or grievance, please visit the complaint page.